Need a hand with BoraFit? Email [email protected] and a person will read it. We aim to reply within two business days.
When something has gone wrong, the three things that help most are: what you were doing, what you expected, and what happened instead. A screenshot is worth more than all three.
Getting in
Create your account in the BoraFit mobile app using Apple, Google, or email and password. Follow the setup steps to start tracking your food, weight, and progress.
Signing in
BoraFit uses Apple sign-in, Google sign-in, or an email and password. If sign-in fails repeatedly, or the app says it cannot reach the sign-in service, the usual cause is a network that blocks it — try mobile data rather than Wi-Fi once before writing in, because it narrows the problem down immediately.
Your data
- Weight is always stored in kilograms and centimetres. Pounds and inches are a display preference; nothing stored is converted, so switching units cannot change a reading.
- Progress photos are yours. You can view and compare them in the app. They are not public.
- You can take everything with you. Profile → Export my data writes a file you can keep.
- You can delete everything. Profile → Delete account erases your data immediately and permanently — there is no soft-delete and no recovery window. Photo files are removed from storage before the account is; if they cannot be, the deletion stops with nothing removed and tells you to try again rather than reporting a completeness it did not achieve.
Reporting something that looks wrong
Numbers are the thing worth reporting fastest. Trend weight, calorie targets and estimated expenditure are all computed rather than typed, so if one of them looks impossible it is either a bug or an input we should explain. Send the date, the number you saw, and what you expected — those three make it reproducible.